Designed in Canada.Privacy Policy
To ensure transparency, our Privacy Policy outlines how we collect, store, use, and share your information. This legal document informs visitors about our privacy practices and how our website processes their data. Your access to or use of our website is considered your acknowledgment and acceptance of this policy.
If you find any clause, or the entire policy, misaligned with your terms, we kindly ask that you refrain from using our services.
Type of Information We Collect
We require different types of information essential for providing you with customized services.
Personal Information
This includes data that helps us identify you for order confirmation, processing, and delivery:
- Full Name
- Email Address
- Phone Number
- Shipping/Billing Address
- Payment Information
Non-Personal Information
This type of information is not directly associated with personal identity. We gather it during your use of our website to enhance the user experience. It typically includes:
- IP Address
- Device and Browser Type
- Operating System
- Pages visited, duration of each session, and other key website metrics
Communication Data
We maintain a record of your communication history on our website or any other platform (such as social media) to track interactions. This may include:
- Forms submitted online
- Chat history with our representatives
- Emails and calls
- Feedback and testimonials
How We Use Your Information
The primary purpose of collecting your information is to ensure the seamless delivery of requested services without interruptions. Below are the different ways we use your information:
- Product Delivery:Your information allows us to process and complete your orders for our range of customized luxury marketing materials within the committed timeline.
- Customer Service:We use your details to address inquiries related to orders, payments, feedback on mock-ups, and the final product.
- Marketing & Promotions:If you opt to sign up for our newsletter, we may send updates about new offerings, upcoming events, and exclusive promotions via email.
- Analytics & Improvement:Your data helps us evaluate user interactions with our website, enabling us to enhance functionality and provide a more personalized experience.
How We Protect Your Information
Our goal is to provide you with a secure experience on our website. We are committed to safeguarding your data against unauthorized access, misuse, or destruction.To ensure your information is protected, we implement the following security measures:
- Secure Storage: Your data is stored on secure servers, protected by strict security protocols.
- Data Retention:We retain your information only as long as necessary to process orders and fulfill related services.
- Advanced Technologies:We use advanced security measures, such as firewalls and SSL encryption, to prevent unauthorized access and ensure the confidentiality of your data.
Use of Cookies
Cookies are an essential tool that helps us analyze our website’s performance to improve its functionality. These small text files are automatically stored on a visitor’s device and collect information as you browse our website. Our goal is to provide you with a more personalized experience using the insights gained through the use of cookies.Types of Cookies We Use
- Essential Cookies:These cookies are vital for the basic functionality of a website, such as enabling users to complete transactions, or navigate safely.
- Performance Cookies:These cookies collect anonymous data about how visitors use a website, which helps improve its performance.
- Functional Cookies:These cookies enhance the user experience by remembering choices a user has made to provide a more personalized browsing experience.
How to Manage Cookies
You can restrict or manage the use of cookies through your browser settings. However, doing so may impact certain functionalities of the website and limit your experience.
Sharing Your Information
You can trust us to handle your sensitive data responsibly, as we do not sell it for personal gain. However, there are specific circumstances in which we may need to share your information:
- Third-Party Vendors:We may share your data with reliable third-party vendors who assist us in managing website operations, including payment processing and order delivery.
- Analytics Providers:Your data may be shared with analytics providers to track website performance and optimize user experience.
- Legal Compliance:We may disclose your information to legal authorities when required to fulfill legal obligations or comply with applicable laws.
Your Rights and Choices
Under applicable laws, you are entitled to certain rights and choices to control the use, storage, and sharing of your data through our website:
- Right to Access:You may request a copy of the data we hold about you.
- Right to Correction:If you identify any incorrect or outdated information in our records, you can request its rectification.
- Right to Deletion:You have the right to request the removal of your data from our servers if you no longer wish for it to be retained. Please note, however, that this may not be applicable in cases where we are legally required to retain the data.
Update to This Policy
We reserve the right to update this policy whenever necessary to align with the best interests of our company and clients. We encourage you to review this page before using our website and services. Changes will take effect immediately upon posting. By continuing to use our website, you signify your consent to the updated policy.
Data Maintenance and Security
The security and maintenance of your personal data are of utmost importance to us:
- Industry-Standard Security Measures: We use advanced encryption protocols, secure socket layer (SSL) technology, and firewalls to safeguard your data during transmission and storage.
- Access Control: Access to sensitive data is restricted to authorized personnel who require it for business operations. Every staff member is trained to handle data responsibly and in compliance with applicable privacy standards.
- Routine Security Audits: Regular audits and updates are performed to identify vulnerabilities and ensure compliance with the latest security standards.
- Customer Awareness: We encourage you to maintain the confidentiality of your account credentials and promptly report any suspected unauthorized access.
- Data Breach Protocol: In the rare event of a data breach, we will notify affected customers promptly and take all necessary steps to mitigate risks and resolve the issue.
Data Retention Rights
We retain your data only as long as necessary to fulfill the purposes for which it was collected, or as required by law:
- Order Records: Data related to completed orders is retained for a minimum of five (5) years to comply with legal obligations, assist in resolving disputes, and facilitate repeat orders.
- Account Data: If you choose to delete your account, your personal information will be anonymized or deleted, except for records required for legal or regulatory purposes.
- Inactive Accounts: Accounts that remain inactive for an extended period may be deleted after prior notification.
- Retention for Analytics: Non-personalized, anonymized data may be retained indefinitely to help us analyze trends and improve our services.
- Your Right to Deletion: If you wish to delete your data, you can contact us through email. We will process your request within 30 days, provided it does not conflict with our legal or contractual obligations.
Your Data Rights
As a user of LuxeBusinessCards.ca, you have the following rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data.
- Data Portability: Request that we transfer your data to another service provider, where feasible.
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Sharing of Data
We may share your data with third parties only when necessary:
- Service Providers: Payment processors, shipping partners, and email marketing platforms.
- Legal Compliance: To comply with legal obligations or respond to lawful requests from public authorities.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page. Continued use of our website after updates constitutes acceptance of the revised policy.